Privacy policy

Avorel ("we," "us," "our") operates this store and website, including all related information, content, features, tools, products and services (the "Services"), in order to provide you with a curated shopping experience. Avorel is powered by Shopify, which enables us to provide the Services to you.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

Depending on how you interact with the Services, we may collect:

  • Contact details: name, address, billing/shipping address, phone number, email address.
  • Financial information: payment details and transaction confirmations, processed securely by our payment providers. We do not store your full card details on our own servers.
  • Account information: username, password, preferences and settings.
  • Order information: items viewed, added to cart or wishlist, purchased, returned or exchanged, and order history.
  • Communications: information you share when contacting customer support.
  • Device and usage information: IP address, browser type, device identifiers, and how you interact with the Services.

Providing this information is not a legal obligation, but without certain details (such as shipping address and payment information) we will not be able to process and fulfill your order.

How We Use Your Information

  • To process orders, payments, returns and exchanges, and to provide customer support.
  • To manage your account and remember your preferences.
  • To send you service-related updates (order confirmations, shipping notifications).
  • With your separate consent, to send you marketing communications and promotional offers.
  • To detect and prevent fraud and to keep the Services secure.
  • To analyze and improve the Services, including through aggregated or de-identified usage data.
  • To comply with legal obligations and enforce our policies.

How We Share Your Information

We do not sell your personal information. We may share it with:

  • Shopify, our e-commerce platform provider, which processes data on our behalf to operate the Services.
  • PayPal and HYP, our payment processors, to securely complete your transactions.
  • Shipping and fulfillment partners to deliver your orders.
  • Marketing and analytics platforms (such as Meta, Google, and TikTok), where we run advertising or measure campaign performance — only to the extent you have not opted out where applicable.
  • Legal and regulatory authorities, where required by law or to protect our rights, property, or the safety of our users.

Some of these providers may process or store data on servers located in different countries. Where we transfer personal information internationally, we take reasonable steps to ensure it receives an adequate level of protection under applicable law.

Cookies

Our Services use cookies and similar technologies to operate the store, remember your preferences, and support analytics and advertising. You can manage cookie preferences through your browser settings.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, including to maintain your account, provide the Services, and comply with legal obligations. Once no longer needed, information is deleted or de-identified.

Security

We use industry-standard security measures, including encrypted payment processing, to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

Subject to applicable law, you may have the right to:

  • Access the personal information we hold about you.
  • Correct inaccurate or incomplete information.
  • Delete your personal information, subject to our legal record-keeping obligations.
  • Object to direct marketing and unsubscribe from promotional communications at any time via the link in our emails or by contacting us directly.
  • Opt out of the sale or sharing of personal information for targeted advertising, where applicable under local law.

To exercise any of these rights, contact us at shopavorel@gmail.com. We may need to verify your identity before processing your request, and we will respond within the timeframe required by applicable law.

Children's Privacy

Our Services are not directed at children under the age of 18, and we do not knowingly collect personal information from children. If we learn that a child's information was provided without parental consent, we will take steps to delete it.

Complaints

If you have concerns about how we handle your personal information, please contact us first at shopavorel@gmail.com.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and operational reasons. The updated version will be posted here with a new "Last updated" date.

Contact Us

Questions about this Privacy Policy or how we handle your data? Reach us at shopavorel@gmail.com.