Shipping policy

At Avorel, we are dedicated to bringing you a comfort you can count on, with reliable delivery every step of the way. Below you'll find everything you need to know about our shipping process.

1. Shipping Rates & Destinations

We currently ship to the United States, Canada, the United Kingdom, Ireland, and the following countries: France, Germany, the Netherlands, Belgium, Luxembourg, Austria, Switzerland, Sweden, Denmark, Norway, Finland, Spain, Italy, Portugal, Australia, New Zealand, Japan, Singapore, South Korea, and the United Arab Emirates.

- Shipping Cost: $5 flat rate
- Free shipping on orders over $50
- Shipping charges cover delivery to a single address, regardless of the number of items in the order.

2. Processing & Handling Times

- Order Processing: All orders are processed and verified within 1 to 3 business days (excluding weekends and holidays) before they leave our fulfillment center.
- Tracking Notification: You will receive an email notification with a tracking number as soon as your order has been handed over to the carrier.

3. Delivery Times

Once processed, your package typically arrives within 7 to 12 business days, depending on your location.

Please note that total delivery time equals processing time plus transit time. If you select a locker or pickup point at checkout, delivery is considered complete once the package reaches that location.

We are not responsible for delays caused by circumstances beyond our reasonable control, including carrier disruptions, extreme weather, strikes, customs processing, or other events of force majeure. This does not affect any rights you may have under applicable consumer protection law regarding delayed delivery.

4. How Do I Check the Status of My Order?

When your order has shipped, you will receive an email notification with a tracking link you can use to check its status. Please allow up to 24 hours for the tracking information to become active.

If you haven't received your order within 15 business days of your shipping confirmation email, please contact us at shopavorel@gmail.com with your name and order number, and we will look into it immediately.

5. Address Accuracy

Please make sure your shipping address is entered fully and accurately at checkout. Avorel is not responsible for packages delayed or lost due to incorrect or incomplete address information provided by the customer, without derogating from any rights you may have under applicable law.

6. Customs & Import Duties

For international orders, your package may be subject to customs fees, import duties, or taxes imposed by your country. These charges are the responsibility of the customer and are not included in your order total.

7. Lost, Damaged, or Stolen Packages

Avorel is not responsible for packages that are lost or stolen after being marked as delivered by the carrier. However, if your package arrives damaged or defective, please contact us right away at shopavorel@gmail.com so we can evaluate the issue and send a free replacement in accordance with our Refund Policy.

Questions?

If you have any other questions regarding your shipping or order status, don't hesitate to reach out to our team at shopavorel@gmail.com.